SHIPMENT AND DELIVERY
- Free shipping for orders over 50€ in Iberian Peninsula and Balearic Islands.
- Free shipping for orders over 150€ in rest of Spain and EU countries.
- Rest of the world: shipping costs will depend on the total weight/volume of the order and the packaging used for shipping. The total price will be indicated in the summary of your shopping cart before formalizing your order.
We make sure that we will try to find the cheapest and quickest option as possible.
For all the orders shipped to Ceuta, Melilla, Canary Islands and NON EU countries import duty is not included in the prices you see online. You may have to pay import duties to your customs authorities upon receipt of your order or at a later date depending on your customs authority.
Forumshop takes the commitment to deliver the products in perfect condition and at the address indicated by the client in the order.
In order to optimise deliveries, we recommend the customer to indicate a direction in which the order can be delivered within the regular working hours.
Forumshop will not be responsible for the errors caused in the delivery when the shipping address entered by the client in the order form does not conform to reality or has been omitted.
- Express service:
All Spain ( included Ceuta, Melilla, Balearic and Canary Islands): 1-4 working days.
EU: 3-6 working days.
Rest of the world: 4-8 working days.
- Standard service - mail service
All Spain ( included Ceuta, Melilla, Balearic and Canary Islands): 5-10 working days.
EU: 5-10 working days.
Rest of the world: 8-15 working days.
However these shipping times may vary depending on the internal distribution of our products, local holidays or delays caused by the transport company.
Within a maximum of 3 workind days from your purchase, Forumshop will send an e-mail to the customer informing that the order has been delivered from the store. Providing also the shipping number to track the order and the shipping company's phone number, so in case of any inconvenience the customer can contact directly the carrier to resolve it.
COLLECTION IN STORE
Once the customer receives the order confirmation, it will be able to pick it up in any of our stores. It will be necessary showing the ID of the person whom collects the products and also the order number confirmation.