1-How long will my order take to arrive?
We always try our best to ensure delivery within the agree time. Delivery times depend on the type of delivery selected:
-Express delivery to Spain: Receive your purchases in 1-4 working days after your order has been placed.
-Standard delivery to Spain: Receive your purchases in 2-7 working days after your order has been placed.
-Express delivery to EU countries: Receive your purchases in 3-5 working days from order placement.
Please note that shipments to Canary Islands, Ceuta and Melilla may take longer than regular deliveries due to customs retentions.For all other cases, deliveries may vary depending on destinations.If you want more in-depth information about the delivery costs and/or timescales, please contact us at 00(34)971717826 or via email at firstname.lastname@example.org.
2-How much is the shipping?
We provide free shipping on orders over 50€ valid for Balearic Islands and Mainland Spain. We also offer free shipping on orders over 150€ to the Canary Islands and EU countries.Shipping costs for other countries will be based on the shipping methos chosen, delivery destination and volumetric weight of package. (weight/volume)You will be able to see the total shipping cost when you prepare your order and before you proceed with the payment.
3- How can I be sure that I´ve made my purchase correctly?
Once you have placed your order,you will receive a confirmation email. If you do not receive an email,please contact us by telephone or by email.
4-How can I track my order once it has been sent?
Once we have dispatched your order to you, we will inmediately notify you via email with the delivery company details as well as the tracking number. (by email)
5-Can I return or exchange an item bought at Forumshop?
Yes, returns are accepted within a period of 14 working days of the date that you received your order.For any further information,please refer to Returns & Exchanges section, click here.
6- Can I find all items from Forum and Suivi stores at the online shop?
No,you cannot find all items we have at our stores,but you can actually enjoy a wide selection of them.If you were interested in any product you cannot find at Forumshop, please do not hesitate to contact us, we will attend you as soon as possible and we will try our best to sort it out.
7- Is it safe to buy items over the Internet?
We provide security for all purchases you make online at Forumshop. We accept all major Credit Cards, with the Servired, security service,in addition, all payment details are transmitted SSL-encrypted directly to the finantial entity.We also accept payments made by Paypal or by bank tranfer. For more information, please read here.
8-Do you ship to my country?
Yes, we ship worldwide.